Frequently asked questions
Everything you need to know about ordering, design, delivery and payment — and if your question isn’t here, message us on WhatsApp.
Ordering & prices
How do I request a quote?
Is the quote free?
Yes — quotes are free with no obligation.
Do you accept small orders?
Yes. We handle everything from a single piece — like one ID card or sticker — to bulk orders for companies, schools and government entities.
What services do you offer?
Acrylic and laser cutting, shields and awards, ID cards and holders, brooches and keychains, stickers and UV printing, banners and roll-ups, shop signs, stamps, T-shirts and mugs, and branding and logo design.
Design & files
I don’t have a design — can you make one?
Of course. Our team designs from your idea, or refines your existing logo or artwork.
Which file types do you accept?
Images (JPG, PNG, HEIC), PDF and design files (AI, EPS, SVG, PSD, CDR). The order form takes up to 5 files (10MB each). A phone photo is enough to get started; the original high-resolution file gives the best result.
Can I see the design before production?
Yes — we send you the design on WhatsApp and only start production after your approval.
Production & delivery
How long does an order take?
It depends on the product and quantity — simple items like ID cards and stickers are quicker than signs and shields. We confirm the delivery date in your quote, and if it’s urgent just tell us and we’ll arrange the earliest possible time.
Can I track my order?
Yes — on the Track order page, enter your invoice number (INV) or request number (KP) and the last 4 digits of your phone to see each stage: received, design, printing, ready, delivered.
Do you deliver?
Yes, we deliver within Kuwait with a fee based on the area, or you can pick up your order from our shop in Al-Ahmadi.
What are your opening hours?
Saturday to Thursday: 8:00 am – 10:00 pm. Friday: 4:00 pm – 11:00 pm.
Where are you located?
Al-Ahmadi — Al Hubara Plaza. Open in Google Maps.
Payment
Which payment methods do you accept?
Cash or KNET. For companies we issue a detailed official invoice.
Do you issue invoices for companies?
Yes — we issue an official quote and invoice in the entity’s name and send it as a PDF by WhatsApp or email.
No matching question — ask us directly on WhatsApp.
Didn’t find your answer?
The Kuwait Print team will get back to you quickly.